Shipping Service: KENOCHA currently uses USPS to ship all merchandise.
Shipping Options for U.S residents: One of the perks of shopping with KENOCHA is that we offer FREE domestic shipping on all purchases. Hawaii, Alaska, and Puerto Rico do not qualify for free U.S. shipping. Please read below for free shipping details.
Free Shipping: Orders under $75.00 - You will receive your item within 4-10 business days. We are not responsible for any delays in shipments. Packages are uninsured. You may upgrade to insured shipping for $5.00.
Upgraded shipping: You may upgrade to priority or express mail shipping.
Priority Mail - You may upgrade to priority shipping for a flat fee of $5.00. Orders are shipped in 1-2 business days. Transit times are between 2-3 days. We are not responsible for any delays in shipments. Priority shipping is free on orders of $75.00 or more.
Express Mail - You may upgrade to express mail for a flat fee of $25.00 to get your package in 1-2 days. We take every effort to process and ship these packages same day, with exception to Post Office closure, holidays, weekends, and busy times of the year.
Alaska/Hawaii/Puerto Rico - Hawaii, Alaska, and Puerto Rico do not qualify for free U.S. shipping. Orders will ship to these destinations starting at a flat fee of $6.95. Shipping price may increase depending on the weight of the shipped item(s).
International Shipping: Stay tuned for international shipping options and rates.
Shipping Insurance: KENOCHA is not responsible for any items that are not received by a customer once an order has left our doors. This includes lost, stolen, or damaged packages. Please refer to the USPS website for shipping insurance details. Additional insurance may be purchased upon request. The customer is responsible for the added cost of the insurance coverage. If you would like to add insurance to an order please contact KENOCHA at contact Customer Care prior to your purchase.
Shipping Addresses: Please use a valid mailing address. We do not ship to P.O. boxes, or to APO/FPO/DPO addresses.
Incorrect Addresses/Undeliverable Packages: Please be aware that once a shipping preference has been chosen and an order has been paid for, that shipping cannot be changed or updated on that order. Please be sure that your shipping address is up-to-date before checking out. Additional shipping charges will apply for shipments that are addressed incorrectly. There may also be additional charges for undeliverable packages.
Items not claimed: If an item is not claimed after 30 days, that item will no longer be claimable, and will be donated.
Processing time: Please allow 1-3 days for order processing, and up to one week for busier times of the year.
Please keep in mind that shipping times vary by location, and may be delayed due to weather conditions, and holidays.
KENOCHA is not responsible for any delay in shipments. Shipment times are not guaranteed. Once an item ships from KENOCHA, we are no longer responsible for that item. Shipping is the responsibility of the shipping service. If you have an issue with a shipment please contact or file a claim with the delivery service.
Tracking Number: A confirmation and tracking number will be supplied once an order has been shipped. Please allow time for tracking numbers to be updated into the USPS system.
We reserve the right to adjust shipping terms and prices at anytime.